Presented by HC Coombs Policy Forum

Accountability structures for citizen-centred public services

Monday 28 February 2011, 9am – 4.30pm
Canberry and Springbank Rooms, JG Crawford Building #132, Lennox Crossing, ANU

The HC Coombs Policy Forum at ANU is organising a small high-level workshop to discuss issues and options concerning organisational structure and accountability arrangements that might best promote the delivery of ‘citizen-centred services’. The issues include:



Roundtable of 20-25 people, 15+ being senior practitioners from central and line agencies and another 6-10 being academic experts or retired practitioners with relevant expertise and experience. Chatham House Rule to apply.


Four sessions of 90 minutes each led by a practitioner and an academic speaking for 5-7 minutes.

9.00-10.30Session 1Sign-posting the zoo
10.45-12.15Session 2Citizen-centred services
1.00-2.30Session 3Current reform directions
2.45-4.15Session 4Lessons and options

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