Presented by HC Coombs Policy Forum
Accountability structures for citizen-centred public services
Monday 28 February 2011, 9am – 4.30pm
Canberry and Springbank Rooms, JG Crawford Building #132, Lennox Crossing, ANU
The HC Coombs Policy Forum at ANU is organising a small high-level workshop to discuss issues and options concerning organisational structure and accountability arrangements that might best promote the delivery of ‘citizen-centred services’. The issues include:
- how best to ensure responsiveness to citizens/clients and to local community needs and preferences
- how to achieve integration of service delivery around clients and local communities
- how to promote professional management of services
- how to maintain close links between policy and administration in each of the relevant policy spheres
- and how to ensure responsiveness to government and accountability to parliament
Purpose
- To explore options for public sector organisational structures which promote accountability and high quality, citizens-centred services.
- To contribute to the Government’s review of financial accountability frameworks
Format
Roundtable of 20-25 people, 15+ being senior practitioners from central and line agencies and another 6-10 being academic experts or retired practitioners with relevant expertise and experience. Chatham House Rule to apply.
Structure
Four sessions of 90 minutes each led by a practitioner and an academic speaking for 5-7 minutes.
9.00-10.30 | Session 1 | Sign-posting the zoo |
10.45-12.15 | Session 2 | Citizen-centred services |
1.00-2.30 | Session 3 | Current reform directions |
2.45-4.15 | Session 4 | Lessons and options |